We understand some pets are extremely sensitive to certain grooming procedures such as trimming nails, cleaning ears or relieving anal glands. Although these are routine procedures normally performed for the well-being of the pet, we will not continue if any of them will cause pain or discomfort to the pet. Sometimes, for the overly sensitive pet, these procedures are best left to the care of a veterinarian.

Please understand that if the pet hair is extremely matted, we recommend the hair to be completely clipped off, allowing new, healthy hair to grow.

We reserve the right to not provide services for pets with vicious or aggressive behaviors.

Cancellation Policy: Cancellation must be made at least 24 hours prior to the scheduled appointment time.

"No Show" Policy: In the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for the actual Trip Fee will be assessed and left at your door.